Effective Date: [Insert Date]

At Newlife, we are committed to ensuring a transparent, ethical, and professional business environment. We believe in listening to our customers, distributors, and partners and addressing their concerns in a timely and effective manner.

1. Objective

This policy outlines the procedure for raising and resolving grievances related to product quality, service, business operations, or distributor conduct.

2. Scope

This policy applies to:

• Retail Customers
• Independent Distributors
• Employees and Business Partners

3. Grievance Categories

Grievances may include, but are not limited to:

• Product-related complaints (defects, damage, expiry, etc.)
• Delay in order delivery or refund
• Distributor misconduct or misrepresentation
• Earning disputes or commission-related issues
• Technical or website-related errors

4. Grievance Submission Process

Any individual with a grievance can raise it through one of the following methods:

• Email: [Insert Support Email]
• Customer Support Number: [Insert Phone Number]
• Online Form: [Insert Web Portal Link]
• Postal Mail: [Insert Company Address]

Details required:

• Full name and contact information
• Distributor ID (if applicable)
• Nature of grievance with relevant documents
• Date and details of incident

5. Resolution Timeline

• Acknowledgement of the grievance: Within 2 working days
• Initial response/resolution: Within 7 working days
• Complex cases: Within 15–21 working days

6. Escalation Mechanism

If the complainant is not satisfied with the resolution, they may escalate the matter to the Grievance Redressal Officer at:

Grievance Officer Name: B.BALAMURALI]

Email: [MOTIVATIONALKINGBALA007@GMAIL.COM

Phone: 805636523

7. Confidentiality & Fairness

All grievances will be treated with strict confidentiality and addressed impartially, without fear of discrimination or retaliation.

8. Legal Compliance

This policy is in accordance with the Consumer Protection (Direct Selling) Rules, 2021 and complies with applicable Indian laws for direct selling and e-commerce.

9. Review and Updates

Newlife reserves the right to revise this policy periodically to improve grievance handling efficiency.